Looking for a job

Siphesihle Nomvelo

@siphesihlenomvelo

Customer service agent at Coactivate Call Group who supported Vodacom customers and accurately maintained customer records.

South Africa

Message

What I'm looking for

I’m willing to relocate anywhere in South Africa to contribute effectively to a working environment.

At Coactivate Call Group, I provided customer service to Vodacom customers by phone, helping with account enquiries, product information, upgrades, and service requests. I captured and updated customer information, maintained accurate records, and escalated complex queries when needed.

At Lorekom Internet Café, I assisted customers with internet and computer services, typed and formatted documents, and handled data capturing. I also printed, scanned, photocopied, and emailed documents while handling customer information confidentially.

Experience

Work history, roles, and key accomplishments

Internet Café Assistant

Lorekom Internet Café

Mar 2023 - Sep 2023 (6 months)

Assisted customers with internet and computer services, typed documents, performed data capturing and formatting, and managed printing, scanning, and photocopying. Processed payments, maintained filing systems, and ensured confidential handling of customer information.

Data Capturing Document Formatting Printing Scanning Photocopying Customer Service Microsoft Office

Customer Service Agent

Coactivate Call Group

Jan 2021 - May 2021 (4 months)

Provided professional customer service to Vodacom customers through inbound and outbound calls, assisting with account enquiries, product information, and service-related requests. Captured and updated customer information accurately, resolved queries, and escalated complex issues while meeting daily performance and quality targets.

Customer Service Communication Skills Problem Solving Data Capturing Microsoft Office telephone etiquette