Anastasija Skrabe
@anastasijaskrabe
Customer Care specialist delivering precise logistics and technical support.
LatviaWhat I'm looking for
I’m a motivated and responsible customer service and administrative specialist with over 6 years of experience across logistics, finance, and IT sectors. I’m known for strong communication skills, high precision in documentation management, and excellent computer literacy, with fluent Latvian, English, and Russian.
In my current role at SIA Kreiss, I provide international customer service and support for logistics inquiries—monitoring cargo transportation status, coordinating real-time issue resolution with transport managers, and ensuring accurate documentation in internal systems. Previously, I supported clients at UAB Paysera, including technical issue resolution and preparing data for AML (Anti-Money Laundering) and KYC (Know Your Customer) teams, while earlier banking and billing roles strengthened my regulatory documentation, invoicing, and defect-reporting discipline.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
SIA Kreiss
Aug 2025 - Present (11 months)
Provides international customer service and support for logistics inquiries. Monitors cargo transportation status, coordinates with transport managers, and ensures accurate documentation in internal systems.
Customer Service Specialist
UAB Paysera
Sep 2024 - May 2025 (8 months)
Advises clients on financial services via phone, email, and video calls, providing technical support to resolve user issues. Prepares and collects data for AML/KYC processes and processes documents in internal systems.
Provides customer service through written channels (chat, email) and verbally. Uses information systems and participates in regular product training to support customer inquiries.
Assistant to Head of IT
AS LPB Banka
Mar 2020 - Feb 2021 (11 months)
Prepares and maintains regulatory and technical documentation and manages internal communication by consulting employees. Tests software, documents defects, and supports IT management processes.
Call Center Specialist
AS LPB Banka
Jul 2019 - Mar 2020 (8 months)
Provides professional customer service and resolves technical issues. Supports customers through call-based assistance.
Billing Department Specialist
SIA Mits.lv
Oct 2018 - Jun 2019 (8 months)
Prepares contracts, issues invoices, and handles waybills. Works with MS Excel and corporate billing software to support billing operations.
Education
Degrees, certifications, and relevant coursework
University of Brighton
Bachelor's Degree, Criminology and Social Policy
2012 - 2016
Earned a Bachelor's degree in Criminology and Social Policy at the University of Brighton (2012–2016).
Sussex Coast College Hastings
Access to Higher Education Diploma, Access to Higher Education
2011 - 2012
Completed an Access to Higher Education Diploma at Sussex Coast College Hastings (2011–2012).
Pushkin Lyceum
Secondary Education, Secondary Education
2006 - 2009
Completed secondary education at Pushkin Lyceum in Riga (2006–2009).
Tech stack
Software and tools used professionally
Availability
Location
LatviaAuthorized to work in
Job categories
Skills
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