Open to opportunities

Sinovuyo Mxoli

@sinovuyomxoli

Message

Dedicated customer service professional with strong leadership skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a determined, responsible, and self-confident individual with a passion for customer service and a commitment to creating a positive workplace environment. My experience spans various roles, including Head Waiter and Customer Care Manager, where I ensured professional service and managed customer relations effectively. I pride myself on my ability to adapt to any situation and my eagerness to learn, which has allowed me to thrive in fast-paced environments.

Throughout my career, I have focused on enhancing customer satisfaction by implementing efficient processes and leading teams to meet operational standards. My role as a Customer Service Agent and Quality Assurance Specialist involved evaluating interactions to improve service quality and ensure compliance with company standards. I have consistently met KPIs and contributed to team success through effective communication and leadership.

Experience

Work history, roles, and key accomplishments

Customer Care Manager

Life and Brand Portfolio

Mar 2024 - Present (1 year 3 months)

Managed and loaded all Dineplan reviews onto the Social Places system, escalating complaints to the general manager as needed. Created weekly customer sentiment reports for both franchise and corporate stores, ensuring timely submission to National Operations.

Customer Service Data Entry Social Media Management Microsoft Excel Communication Time Management

Head Waiter

Life and Brand Portfolio

Jan 2023 - Present (2 years 5 months)

Ensured professional and friendly service to dining guests, setting up the front of house and confirming reservations. Assisted the junior manager with complaints, managed breaks, and created weekly schedules.

Customer Service Team Leadership Scheduling Restaurant Operations Communication Time Management

Customer Service Agent, Quality Assurance Specialist

S Inovuyo

Feb 2018 - Present (7 years 4 months)

Assisted customers with logging complaints, organizing reimbursements, and processing sales orders. Evaluated calls to improve customer interaction and conducted monthly one-on-one discussions to enhance team scores.

Customer Service Quality Assurance Sales Support Data Analysis Communication Problem Solving Microsoft Excel

Customer Service Agent

Webhelp SA

Jun 2016 - Present (9 years)

Provided professional assistance to customers with online purchases, account queries, order tracing, and item returns. Consistently met key performance indicators (KPIs) in a fast-paced environment.