Sinisa Tomic
@sinisatomic
Experienced cruise-line guest services and operations professional with strong leadership skills.
SerbiaWhat I'm looking for
I am an experienced guest services and recreation professional with a background in luxury cruise operations, production supervision, and quality inspection. I have a proven record of promoting and managing shore excursions, coordinating multi‑department logistics on port days, and delivering high standards of guest satisfaction while training and leading teams.
My prior roles include Shore Excursion Staff and Recreation Staff on Norwegian Cruise Line, a BMTS shift leader role supervising production and training employees, and incoming goods technician work at ZF Serbia where I performed inspections and SAP-based documentation. I bring strong customer service, operational discipline, technical inspection abilities, and multilingual communication to roles in hospitality and operations.
Experience
Work history, roles, and key accomplishments
NLShore Excursion Staff
Norwegian Cruise Line
May 2024 - Present (1 year 4 months)
Sold and promoted shore excursions and activities, managed bookings and reservations using FIDELIO and MICROS, and coordinated tour departures while resolving guest issues to ensure high satisfaction during port visits.
NLRecreation Staff
Norwegian Cruise Line
Oct 2022 - May 2024 (1 year 7 months)
Hosted and facilitated daily recreational activities and large-scale events, managed sports facilities and enforced safety protocols to boost guest participation and onboard experience.
Shift Leader
BMTS
Oct 2020 - Oct 2022 (2 years)
Supervised daily production operations, trained and onboarded employees, monitored machinery performance, and ensured compliance with quality, safety, and company standards.
Incoming Goods Technician
ZF Serbia
Jun 2019 - Oct 2020 (1 year 4 months)
Inspected and verified incoming materials against specifications, documented delivery notes and non-conformances, and collaborated with quality control and warehouse teams to ensure timely material flow.
Education
Degrees, certifications, and relevant coursework
Nikola Tesla Secondary School, Sremska Mitrovica
High School Diploma, Electro-technical Technician for Automation
2012 -
Electro-technical Technician for Automation vocational secondary education completed with a high school diploma.
Availability
Location
SerbiaAuthorized to work in
Job categories
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