Open to opportunities

Sinchana J

@sinchanaj

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Motivated professional skilled in business strategy and service delivery.

India

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to apply my analytical skills to drive business success.

I am a motivated and results-driven professional with a strong academic foundation in business strategy. My experience includes a year in service delivery coordination, where I excelled at analyzing technical queries, managing SLA processes, and ensuring customer satisfaction. I am passionate about driving business growth and eager to leverage my academic insights in a dynamic organization.

During my tenure at DXC Technology, I managed customer technical queries, ensuring timely issue resolution and adherence to SLA processes. I collaborated with cross-functional teams to diagnose and analyze technical issues, acting as a primary point of contact for customers. My efforts in creating documentation for common technical issues led to a 25% reduction in repeat queries, showcasing my ability to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Senior Assistant Service Delivery Coordinator

DXC Technology

Feb 2022 - Jan 2023 (11 months)

Managed customer technical queries, ensuring timely issue resolution and adherence to SLA processes. Collaborated with cross-functional teams to diagnose and analyze technical issues, while maintaining communication with customers and managing expectations.

Technical Query Analysis Customer Communications SLA Management Cross Functional Team Management Collaboration

Intern

Kanara DCC Bank

Conducted an organizational study and financial analysis during the internship, gaining valuable knowledge and exposure in the banking sector.

Financial Analysis Organizational Studies Reporting Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Acharya Institute of Technology

Master of Business Administration, Marketing and Business Analytics

2022 - 2024

Grade: 3.3 (76.97%)

Pursuing an MBA in Marketing and Business Analytics, focusing on strategic decision-making and operational efficiency. Engaged in comprehensive market research and data analysis to enhance business growth.

Surana College

Bachelor of Computer Applications, Computer Applications

2018 - 2021

Grade: 4.0 (84.49%)

Completed a Bachelor of Computer Applications, gaining a solid foundation in computer applications and programming. Developed analytical and problem-solving skills through various projects.

MES Chaitanya Pre-University College

Pre-University Certificate, Pre-University Education

2016 - 2018

Grade: 2.7 (65.66%)

Studied Pre-University in PCMB, focusing on Physics, Chemistry, Mathematics, and Biology. Developed a strong analytical foundation and critical thinking skills.