Simran Sodhi

I’m a customer-focused and detail-oriented professional with strong written communication skills and experience providing exceptional customer service through live chat, email, and digital support channels. I pride myself on staying professional, friendly, and empathetic—so customers feel heard and supported.

In my most recent role as a Live Chat Support/Customer Support Representative, I responded to high volumes of inbound customer chats while maintaining excellent response times and customer satisfaction. I also logged customer interactions, notes, and case outcomes accurately within the CRM system.

Previously, as a Customer Service Associate, I assisted customers through chat, email, and online support channels. I provided accurate product information and resolved customer issues promptly, while balancing multiple concurrent conversations.

I’m self-motivated and highly organized, with excellent typing speed, accuracy, and problem-solving abilities. I’m also comfortable working independently in a fully remote environment with a reliable internet connection and a dedicated home workspace.