At Phreesia, I lead end-to-end SaaS implementations for global healthcare clients, configuring solutions around their clinical and operational workflows and guiding smooth go-lives.
I serve as a technical point of contact through implementation and beyond, managing escalations, building dashboards, validating configurations, and performing QA before deployment. I also bridge clients, key accounts, and internal delivery teams to help customers realize platform value quickly.
Earlier, I supported Acronis enterprise products at Microland and resolved hardware and software issues across HP's Major Accounts portfolio. My work spans L1/L2 support, backup and recovery, SQL and Excel reporting, bug reporting, and enterprise ticket resolution under SLA constraints.
