Sudha Swamy

Provided continuous post-implementation support for Phreesia's healthcare SaaS platform, monitoring performance and troubleshooting technical issues while ensuring compliance. Engaged directly with clients, delivered feedback, and assisted with new application releases. Acted as primary escalation point, documented solutions, and collaborated with cross-functional teams to enhance client experienc

Assisted students with details about their health insurance coverage, answering telephone, email, and chat inquiries in a timely manner. Helped students with enrolling and waiving plans, furnished details regarding ACA benefits and network providers. Managed plan cancellations and ensured students had resources for claims.

Responsible for diagnosing, troubleshooting, and managing technical issues related to various Amazon products, including network issues and hardware/software configuration. Handled devices and digital content, troubleshooting specific products like Alexa, Kindle, Fire TV, and Amazon Prime, as well as smart home connections. Communicated with customers via calls, chats, and emails to resolve proble

Responsible for reaching out to customers to collect payment for overdue bills, acting as the liaison between creditors and customers and managing overdue accounts. Monitored assigned accounts to identify outstanding debts and planned courses of action to recover payments. Investigated historical data for debts and bills, took actions to encourage timely payment, and resolved discrepancies related

Performed employee background verification processes, thoroughly screening candidate work history, education, and legal records. Conducted education checks, reference checks, and employment checks, verifying information provided by candidates during hiring. Collaborated with various companies, HRs, and supervisors to gather information and prepared complete background verification reports.

Provided assistance to company customers via email, responding to after-travel complaints and escalated customer issues to de-escalate challenging situations. Developed customer relationships, solved customer issues, and worked cross-functionally to ensure timely resolutions. Reviewed and audited the team's work to ensure quality and compliance with standards.

Completed studies focusing on core computer science principles. Gained foundational knowledge in programming, data structures, and algorithms.

Completed higher secondary education under the CBSE board. Focused on foundational subjects to prepare for university studies.

Completed secondary education under the CBSE board. Studied a broad curriculum covering essential academic subjects.