Open to opportunities

Juan Esteban Carvajal

@juanestebancarvajal

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Experienced IT professional specializing in SAN/NAS storage solutions.

United States

Message

What I'm looking for

I am looking for a role that fosters innovation and offers opportunities for professional growth in IT infrastructure.

I am a dedicated IT professional with over 15 years of experience in designing, implementing, and supporting enterprise storage systems. My expertise lies in SAN/NAS infrastructure, particularly with Dell EMC and NetApp technologies. I have a proven track record of enhancing system performance and ensuring data integrity across diverse environments.

Throughout my career, I have successfully led numerous projects, including a VMware vCenter upgrade that significantly reduced vulnerabilities. My role as a Senior System Administrator at Incharge Debt Solutions has honed my skills in cybersecurity, VDI management, and cloud integration, allowing me to contribute effectively to organizational goals.

I am passionate about leveraging my technical skills to drive efficiency and innovation in IT infrastructure. My commitment to continuous learning and improvement has enabled me to stay ahead in this rapidly evolving field, and I am eager to bring my expertise to new challenges.

Experience

Work history, roles, and key accomplishments

Current

Senior System Administrator

Current

Incharge Debt Solutions

Apr 2024 - Present (1 year 4 months)

Maintained overall responsibility for the availability and integrity of physical and virtual infrastructure. Successfully maintained servers and applications up to date through patch management cycle and compliance. Conducted daily monitoring and alerting response for the infrastructure and operations.

Horizon 8 Patch Management Cybersecurity Azure

Implementation Architect

Green Services and Solutions

Oct 2014 - Present (10 years 10 months)

Managed and implemented storage arrays including SAN & NAS systems (FC & iSCSI, NVMe), configuring them with business continuity solutions and performing system upgrades. Implemented a data storage solution that increased storage capacity by 40% and reduced latency by 30%, leading to improved efficiency and performance for mission critical applications.

Dell EMC VMWare NAS Windows Server SQL Linux Hyper V VMWare Horizon

NetApp Field Support Engineer

Netser Group

Mar 2013 - Present (12 years 5 months)

Provided post-sales support for NetApp software products and storage arrays, including 7x24 onsite support for major incidents and part replacements. Created storage resources such as LUNs, aggregates, qtrees, and storage quotas upon request.

NetApp LUNs Aggregates Qtrees

NetApp Technical Support Engineer

Convergys

Jun 2010 - Present (15 years 2 months)

Provided Tier I and Tier II technical support for NetApp clients, effectively managing approximately 50+ support tickets and incoming calls daily. Responsible for troubleshooting NetApp Filers, software products, and performance issues.

NetApp Technical Support Troubleshooting Customer Service Performance Monitoring

Education

Degrees, certifications, and relevant coursework

Polytechnic University of Colombia

Certificate Program, Project Management

2019 - 2020

Completed a Certificate Program in Project Management. Acquired skills in planning, executing, and closing projects effectively.

Eafit University

Certificate Program, Information Security

2015 - 2016

Completed a Certificate Program in Information Security. Focused on principles and practices of securing information systems and data.

Florida Technical College

Associate's degree, Network Administration and Wireless Technology

2007 - 2009

Completed an Associate's degree focusing on Network Administration and Wireless Technology. Gained foundational knowledge in network infrastructure and wireless communication systems.