At MM Shared Services, I managed B2B account relationships and complaint lifecycles, resolving complex technical inquiries and contributing tailored process improvements.
I coordinated operational workflows across eight international markets and maintained enterprise database accuracy. I also participated in post-migration gap analyses, mapped workflows, and wrote technical documentation and guides.
I researched business uses for LLMs and delivered internal training sessions on using MS Copilot in daily operations. At Papugarnia Amazonia, I coordinated facility operations and cared for more than 30 animals.
