Open to opportunities

Simin Meru P Chulani K P

@siminmerupchulanikp

Bilingual Assistant Manager blending data-driven strategy with hands-on hospitality to streamline operations, lead remote teams, and elevate service excellence.

Sri Lanka

Message

What I'm looking for

I’m looking for an Assistant Manager role in Hospitality & Tourism where I can combine data-driven planning with daily operations, streamline intake/processes, and lead bilingual teams—preferably with opportunities to grow into strategy.

I’m a dynamic, results-driven Assistant Manager with a strong academic background in Tourism and Hospitality from Ritsumeikan Asia Pacific University. As a bilingual professional (English/Japanese), I combine data-driven strategic planning with hands-on hospitality management to optimize business performance and team productivity.

In my roles at NINJA CO., LTD., I led reservation center operations, managed staff shifts, resolved complex workplace disputes, and streamlined teamwork workflows and documentation procedures to increase productivity. I also transitioned to a remote-based operational support role, maintaining oversight of intake protocols and document verification within a JST-based framework, and I’ve grounded my service approach in cross-cultural communication and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder & Content Strategist

Current

Kavi & Hagga Brand

Jan 2024 - Present (2 years 6 months)

Co-manage a multi-platform lifestyle humor content brand, handling full-cycle production from scriptwriting and editing through audience engagement and performance analysis.

YouTube TikTok Instagram Facebook Creative Development Video Editing Audience Engagement Community Engagement

Assistant Manager

Ninja Co., Ltd.

Jul 2025 - May 2026 (10 months)

Oversaw daily reservation center operations, managed staff shifts, and resolved complex workplace disputes while streamlining workflows and documentation procedures to improve productivity.

Daily Reservation Center Operations Dispute Resolution Process Optimization English Japanese

Senior Reservation Agent

Ninja Co., Ltd.

Jun 2023 - Jul 2025 (2 years 1 month)

Served as a primary point of contact for complex reservation inquiries and supported the development of management strategies based on industry protocol knowledge.

Reservation Protocols Customer Service English Japanese

Resort Operations Associate

Shigira Seven Miles Resort

Nov 2022 - Jun 2023 (7 months)

Managed front-of-house resort operations by coordinating guest arrivals and departures, handling inquiries and service requests, and delivering personalized hospitality to international guests.

Guest Check In Out Coordination Service Excellence English Japanese

Education

Degrees, certifications, and relevant coursework

Ritsumeikan Asia Pacific University

Bachelor of Social Science, Tourism and Hospitality (Social Science)

2018 - 2022

Earned a Bachelor of Social Science with an academic focus on sustainable tourism management and the intersection of tourism and regional economic growth. Used field-based and problem-based learning to develop actionable frameworks for service design and resource management.