SS
Open to opportunities

Silvio Sena

@silviosena

Customer Success Manager with a passion for data analysis and customer experience.

Brazil

What I'm looking for

Seeking a challenging role that leverages my customer success expertise to drive business growth and customer satisfaction.

I'm Silvio Sena, a dedicated Customer Success Manager with a strong background in customer support, data analysis, and project management. With a proven track record of driving customer satisfaction and revenue growth, I excel in fostering collaborative relationships and identifying areas for improvement. My expertise lies in providing personalized support, data-driven optimization, and measurable impact.

Throughout my career, I've worked with various organizations, including Dealersites Comunicação, IZI App, and HubLocal, where I've developed and refined my skills in customer success, project management, and data analysis. I'm passionate about empowering customers and internal teams to achieve their goals and exceed expectations.

With a strong educational foundation in law and computer technology, I'm well-equipped to navigate complex customer relationships and drive business growth. I'm excited to leverage my skills and experience to drive success in my next role.

Experience

Work history, roles, and key accomplishments

DC
Current

Customer Success Analyst

Dealersites Comunicação

Aug 2022 - Aug 2023 (1 year)

Provided personalized support to dealerships, optimized platform usage, and trained them on best practices.

IA

Customer Success Manager

IZI App

Jul 2022 - Aug 2022 (1 month)

Monitored customer usage, trained stakeholders, and drove business growth through data-driven insights.

HU

Customer Success Manager

HubLocal

Feb 2022 - Jul 2022 (5 months)

Delivered reports, analyzed customer information, and managed B2B relationships.

PS

Legal Assistant

Pague Menos S.A.

Sep 2021 - Feb 2022 (5 months)

Managed property tax, used Excel for reports, and calculated proportional taxes.

AA

Assistente jurídico

Alfredo Narciso Advocacia

Apr 2020 - Jul 2020 (3 months)

Created petitions, monitored lawsuits, and used Google Sheets.

CJ

Executive Secretary

Centro Universitário do Vale do Jaguaribe

Apr 2018 - Apr 2020 (2 years)

Prospected students, generated reports, and set goals.

AB

Assistente Administrativo

Associação Brasileira

Jul 2016 - Oct 2016 (3 months)

Assisted the president, motivated employees, and provided training.

TS

Volunteer Staff

The Church of Jesus Christ of Latter-day Saints

Dec 2014 - Oct 2016 (1 year 10 months)

Volunteered for the church, assisting with various tasks.

Education

Degrees, certifications, and relevant coursework

Silvio hasn't added their education

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Tech stack

Software and tools used professionally

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