Silvio Sena
@silviosena
Customer Success Manager with a passion for data analysis and customer experience.
What I'm looking for
I'm Silvio Sena, a dedicated Customer Success Manager with a strong background in customer support, data analysis, and project management. With a proven track record of driving customer satisfaction and revenue growth, I excel in fostering collaborative relationships and identifying areas for improvement. My expertise lies in providing personalized support, data-driven optimization, and measurable impact.
Throughout my career, I've worked with various organizations, including Dealersites Comunicação, IZI App, and HubLocal, where I've developed and refined my skills in customer success, project management, and data analysis. I'm passionate about empowering customers and internal teams to achieve their goals and exceed expectations.
With a strong educational foundation in law and computer technology, I'm well-equipped to navigate complex customer relationships and drive business growth. I'm excited to leverage my skills and experience to drive success in my next role.
Experience
Work history, roles, and key accomplishments
Customer Success Analyst
Dealersites Comunicação
Aug 2022 - Aug 2023 (1 year)
Provided personalized support to dealerships, optimized platform usage, and trained them on best practices.
Customer Success Manager
IZI App
Jul 2022 - Aug 2022 (1 month)
Monitored customer usage, trained stakeholders, and drove business growth through data-driven insights.
Customer Success Manager
HubLocal
Feb 2022 - Jul 2022 (5 months)
Delivered reports, analyzed customer information, and managed B2B relationships.
Legal Assistant
Pague Menos S.A.
Sep 2021 - Feb 2022 (5 months)
Managed property tax, used Excel for reports, and calculated proportional taxes.
Agente Customer Experience
Labor Educação e Cultura
Jul 2020 - Sep 2021 (1 year 2 months)
Generated reports, monitored customer experience, and used Google Workspace.
Assistente jurídico
Alfredo Narciso Advocacia
Apr 2020 - Jul 2020 (3 months)
Created petitions, monitored lawsuits, and used Google Sheets.
Executive Secretary
Centro Universitário do Vale do Jaguaribe
Apr 2018 - Apr 2020 (2 years)
Prospected students, generated reports, and set goals.
Assistente Administrativo
Associação Brasileira
Jul 2016 - Oct 2016 (3 months)
Assisted the president, motivated employees, and provided training.
Volunteer Staff
The Church of Jesus Christ of Latter-day Saints
Dec 2014 - Oct 2016 (1 year 10 months)
Volunteered for the church, assisting with various tasks.
Secretário Financeiro
Associação Brasileira
Aug 2015 - Jan 2016 (5 months)
Managed finances, reduced expenses, and ensured cash flow.
Education
Degrees, certifications, and relevant coursework
Silvio hasn't added their education
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