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Silvia SLSS
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Silvia SL

@silviasl

Bilingual (Spanish/English) professional based in Tijuana, Mexico, looking to transition into remote customer support.

Mexico
Message

What I'm looking for

Customer service

I'm a bilingual (Spanish/English) professional based in Tijuana, Mexico, looking to transition into remote customer support. Although I'm early in my career in this field, I bring strong communication skills, natural empathy, and the ability to stay calm under pressure — qualities that translate directly into great customer experiences.

I'm comfortable working with digital tools, managing written communication across multiple channels, and solving problems independently. I'm a fast learner, highly organized, and committed to representing any company with professionalism and care.

My bilingual background gives me the ability to assist both English- and Spanish-speaking customers, making me a versatile addition to any support team.

Experience

Work history, roles, and key accomplishments

BF

Legal Administrative Specialist

Baja Fiberglass

Jan 2025 - Nov 2025 (10 months)

Led the full transition of operational responsibilities to the new Legal Representative and Production Manager, ensuring uninterrupted business continuity. Coordinated corporate legal/regulatory documentation and SAT-related procedures, and designed training to accelerate onboarding for daily operational and compliance requirements.

BF

Operations & Production Manager

Baja Fiberglass

Aug 2008 - Dec 2024 (16 years 4 months)

Transformed a 10,000 sq ft composites plant by deploying Lean and strengthening compliance controls, increasing production output by 33% and reducing rework from 20% to 5% (waste from 40% to 8%). Managed HR, production planning, quality, safety, environmental standards, and financial controls, including cash-flow and liquidity planning; reduced employee turnover by 85% and cut costs by 20% via sup

KT

Project Engineering Manager

KOR Manufacturing (TCI)

Aug 2003 - May 2008 (4 years 9 months)

Led engineering and quality for a newly established 50,000 sq ft composite manufacturing site, driving facility readiness and increasing plant capacity by 50%. Managed new project introduction and product qualification, implemented corrective/preventive actions using FMEA, and reduced rework from 40% to 10% while lowering molding waste from 20% to 5%, ultimately reducing labor costs by 30%.

Education

Degrees, certifications, and relevant coursework

IT

Instituto Tecnológico de Tijuana

Bachelor of Science in Industrial Engineering, Industrial Engineering

Earned a B.S. in Industrial Engineering with a specialization in Quality Control and Productivity.

Tech stack

Software and tools used professionally

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