At CEVA LOGISTICS, I monitor operational performance through KPIs and daily reports, and plan receiving, storage, picking, and shipping activities.
I train and support new colleagues, manage operational priorities, and address process issues while checking compliance with safety procedures and company policies.
At DHL EXPRESS ITALY, I handled customer requests and shipments, resolved customer issues, and coordinated with internal teams.
At NSIC-ENASC, I recorded customer interactions, took part in customer service training, and handled VAT registration changes, tax declarations, and CAF/Patronato operations.
