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Dave Christopher Umagat

@davechristopherumaga

Senior Operations Analyst at Lubeck Shipping FZCO coordinating Jebel Ali shipping and transshipment operations.

At Lubeck Shipping FZCO, I managed shipping line and transshipment operations for Jebel Ali Port using Dubai Trade. I coordinated container discharge and loading before vessel cut-off times and maintained container inventory databases covering approximately 500,000 containers annually.

I also coordinated vessel supplies and spare parts, validated billing, handled operational claims, and generated management reports using advanced Excel tools. Earlier, I provided customer and technical support at TaskUs Inc. and worked on product inquiries and technical issues at Eastvantage.

Experience

Work history, roles, and key accomplishments

Senior Operations Analyst

Lubeck Shipping FZCO

Jan 2019 - Jun 2025 (6 years 5 months)

Managed shipping line and transshipment operations for Jebel Ali Port using Dubai Trade, coordinating container discharge and loading activities. Maintained high-volume container inventory databases covering approximately 500,000 containers annually with high accuracy.

Dubai Trade Quantum ERP CRM Zendesk Google Sheets Excel Pivot Tables V Lookups Sumifs Inventory Management Transshipment Vessel Support Billing Validation Claims Handling Dangerous Goods Cargo Coordination Documentation Data Management Cross functional Coordination

Level 2 Support Specialist

TaskUs Inc.

Apr 2015 - Jan 2016 (9 months)

Provided advanced customer and technical support in a fast-paced, remote-style environment. Acted as point person during Team Leader absences, handling escalations and decision-making.

Customer Support Technical Support CRM Systems Escalation Handling Remote Operations

Product Specialist

Eastvantage

Apr 2013 - Jan 2015 (1 year 9 months)

Promoted from non-voice support due to strong technical knowledge and communication skills. Handled detailed product inquiries and technical issues via online platforms.

Product Support Technical Support Online Platforms Communication Skills