Open to opportunities

Silindokhuhle Khoza

@silindokhuhlekhoza

Message

Goal-driven claims consultant with a client-focused mindset.

South Africa

Message

What I'm looking for

I seek a role where I can leverage my skills in customer service and claims management while contributing to a positive organizational culture.

I am a dedicated professional with a Bachelor of Arts in Communication from Northwest University, where I honed my skills in professional writing, publishing, and marketing practices. My career has been marked by a commitment to excellence and a strong client-focused approach, ensuring that I deliver exceptional service in every role I undertake.

As a Claims Consultant and Team Leader at Alphasure Underwriting Managers, I have successfully processed claims while managing workflows to meet deadlines. My experience as an Office Administrator at Yilli Clothing cc further developed my organizational skills and ability to provide outstanding customer service. Additionally, my role as an Online English Teacher with TEFL has equipped me with the skills to create supportive learning environments tailored to individual student needs.

Experience

Work history, roles, and key accomplishments

Claims Consultant

Alphasure Underwriting Managers

Jan 2024 - Jul 2024 (6 months)

As a Claims Consultant and team leader, I processed claims for clients, ensuring eligibility and compliance with policy terms while managing workflow to meet deadlines using standard operating procedures.

Claims Management

Office Administrator

Yilli Clothing cc

Nov 2022 - Jan 2023 (2 months)

In my role as Office Administrator, I welcomed clients, provided exceptional service, managed schedules, handled calls, and administered the office database, including payrolls and filing.

Office Management Scheduling Databases Payroll

Online English Teacher

Preply

Nov 2022 - Jan 2023 (2 months)

As an Online English Teacher, I identified students' areas of concern, assisted them in becoming active learners, and provided a supportive environment tailored to their pace.

Student

Education

Degrees, certifications, and relevant coursework

Northwest University

Bachelor of Arts, Communication

2019 - 2022

Completed a rigorous curriculum in professional writing, publishing, web development, writing for internal & external corporate, journalism and marketing practices.