Siglinda Noemi Martinez Zetino

Managed premier client relationships via various communication platforms, investigating billing disputes and fraudulent transactions from acquirers. Processed chargebacks, escalated unresolved issues, and provided proactive client updates during system maintenance and technical troubleshooting.

Resolved payment errors and billing issues through email and internal channels, supporting Tier 1 billing agents with invoice and account concerns. Processed sales orders, including service additions, invoicing, and provisioning, while conducting revenue tracking and client follow-ups to ensure satisfaction.

Supported POS device troubleshooting via phone and email, diagnosing device issues and coordinating replacements. Scheduled on-site technician visits for complex problems, ensuring timely resolution for clients.

Addressed billing and invoice concerns for business, nonprofit, and educational Google accounts. Provided comprehensive technical support for various Google services including Gmail, Drive, Admin Panel, and Vault.

Delivered ISP support, assisting customers with modem/router setup and internet troubleshooting. Successfully identified opportunities for upselling additional services to clients.

Handled lost luggage claims and compensation cases for airline passengers, ensuring customer satisfaction. Transitioned to managing reservations and L2 escalations for both domestic and international bookings.

Managed payroll, staff, and meal plans for the kindergarten, ensuring smooth daily operations. Organized and oversaw parent and school events, contributing to community engagement.

Completed high school education, focusing on general studies and foundational academic subjects. Developed core academic skills across various disciplines.