Open to opportunities

Sierra Little

@sierralittle

Message

Detail-oriented professional with expertise in grievances and appeals management.

United States

Message

What I'm looking for

I am seeking a role that values empathy and collaboration, where I can leverage my skills in client services and advocacy to make a meaningful impact.

I am a detail-oriented and mission-driven professional with 3 years of specialized experience in Grievances and Appeals, complemented by over a decade in client services. My background includes conducting comprehensive reviews of clinical documentation, resolving complex member concerns, and delivering quality outcomes with professionalism and empathy.

As a military spouse, I possess a deep understanding of the healthcare and mental wellness challenges faced by service members and their families. This informs my commitment to advocating for members and achieving quality outcomes. Known for my analytical thinking, resilience, and strong sense of accountability, I am dedicated to improving processes and supporting the well-being of diverse populations through fair and thorough appeals management.

Experience

Work history, roles, and key accomplishments

Current

SCA Appeal Rep I

Current

National Government Services

May 2022 - Present (3 years 2 months)

Analyzed and processed non-complex grievances and appeals, ensuring compliance with accreditation, regulatory standards, and internal policies of the Centers for Medicare & Medicaid Services. Conducted in-depth research using structured guidelines, reviewing claims and medical records to identify resolutions or escalate cases for further medical review to meet deadlines and deliver quality outcome

Grievances Appeals Regulatory Compliance Medical Records Review Research Time Management

Sony Sales Consultant

ActionLink/Sony

Jul 2020 - Present (5 years)

Actively listened to customers to assess their needs, provided personalized recommendations, and referred them to suitable services, fostering trust and understanding. Cultivated strong relationships with existing customers by maintaining proactive communication and providing follow-up support to ensure continued satisfaction and loyalty.

Relationship Management Sales Objection Handling

Beauty Sales Consultant

Acosta

Mar 2020 - Present (5 years 4 months)

Actively listened to clients' beauty concerns, using open-ended questions to understand and provide personalized solutions to enhance their self-esteem. Tailored product recommendations based on client preferences and goals, ensuring alignment with their desires and emotional well-being.

Customer Service Client Relationship Management Sales Communication

Prestige Beauty Advisor

JHS Sales and Service

Oct 2018 - Present (6 years 9 months)

Educated clients on proper makeup techniques and recommended products suited to their individual needs, fostering self-confidence and positive self-image. Developed and nurtured strong, positive customer relationships by offering high-quality service and consistently focusing on client satisfaction and loyalty.

Makeup Education Customer Relationship Management Customer Satisfaction Skincare Consultation Beauty Solutions Sales Communication Self Confidence Skincare Consultations

Seasonal Selling Floor Lead

Macy's

Oct 2017 - Present (7 years 9 months)

Led a team to provide excellent customer service, focusing on understanding customer needs and ensuring a positive experience. Trained and mentored staff, promoting a supportive and empathetic team culture to enhance communication and collaboration.

Team Leadership Customer Service Staff Training Mentorship Team Collaboration Conflict Resolution Communication Sales Support

Shift Supervisor

CVS/Pharmacy

Oct 2011 - Present (13 years 9 months)

Addressed customer concerns with empathy, resolving complaints, and communicating issues to senior management to ensure timely solutions. Led team members by coaching and fostering a supportive, collaborative environment to improve performance.

Customer Service Team Leadership Coaching Performance Communication

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor of Science, Criminal Justice and Criminology

Grade: Cum Laude, GPA of 3.51

Activities and societies: Dean's List: Fall 2018, Fall 2020

Completed a Bachelor of Science in Criminal Justice and Criminology. Graduated Cum Laude with a GPA of 3.51. Recognized on the Dean's List in Fall 2018 and Fall 2020.

De'Rielle Cosmetology Academy

Certification, Esthetics

Grade: 4.0 GPA

Activities and societies: Valid and active license to practice esthetics in the state of Pennsylvania

Obtained a Certification in Esthetics, completing comprehensive training in cosmetology practices. Graduated with a perfect 4.0 GPA. Acquired a valid and active license to practice esthetics in Pennsylvania.