Jaylynn User
@jaylynnuser
I coordinate healthcare appeals workflows and strengthen client and broker partnerships.
United StatesWhat I'm looking for
At UnitedHealthcare, I coordinate high-volume provider portal grievance and appeals workflows, using triage strategies and cross-functional collaboration to meet resolution deadlines and support provider satisfaction.
I track case lifecycles, apply performance metrics, and review operational gaps to improve turnaround times, regulatory compliance, and team efficiency. I also use data analytics to identify appeal trends and support backlog-reduction initiatives.
Previously at Extensis Group, I strengthened broker partnerships through targeted campaigns, multi-channel marketing, stakeholder management, reporting, and lead-generation events. I worked closely with sales and operations teams to support PEO strategy, negotiations, and sustainable growth.
My earlier work in sales and community recreation strengthened my customer service, training, program coordination, and relationship-building skills. I bring a proactive, detail-oriented approach to resolving complex issues and meeting deadlines.
Experience
Work history, roles, and key accomplishments
Led end-to-end coordination of high-volume provider portal case workflows, implementing triage strategies and cross-functional collaboration frameworks to meet resolution deadlines and boost provider satisfaction. Utilized data analytics to monitor trends in provider appeals and supported backlog reduction initiatives.
Broker Development Representative
Extensis Group
Aug 2017 - Aug 2019 (2 years)
Led strategic initiatives to strengthen broker partnerships through targeted campaigns and engagement projects, contributing to long-term revenue growth and market expansion. Managed key stakeholder relationships and facilitated negotiations and contract agreements.
Exceeded sales targets and provided exceptional customer service through proactive engagement and personalized assistance. Implemented upselling techniques and promotions, increasing average transaction value and overall store revenue.
Recreational Leader
Linden Multi-Purpose Center
Oct 2013 - Mar 2015 (1 year 5 months)
Managed daily operations and activities for youth members, increasing participation and satisfaction through diverse and engaging recreational programs. Collaborated with local schools and community organizations to expand outreach efforts.
Education
Degrees, certifications, and relevant coursework
Kean University
Bachelor of Arts, Communications
Pursued a Bachelor of Arts in Communications with a focus on Public Relations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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