Open to opportunities

Sierra Goodine

@sierragoodine

Message

Detail-oriented central station operator with extensive customer service experience.

United States

Message

What I'm looking for

I am looking for a role that values analytical skills and offers growth opportunities.

Currently, I work as a Central Station Operator at Clear Partners LLC, where I monitor and dispatch authorities for alarm issues, ensuring the safety of residential and commercial clients. My previous role as a Data Analyst at Epiq allowed me to hone my analytical skills, where I analyzed documents related to security breaches and coded them in the Relativity system according to client specifications.

My career began in customer service, where I developed a passion for helping others and resolving issues efficiently. I have over ten years of experience in customer service roles, including positions at Alorica and McDonald's, where I consistently provided exceptional service and support. My ability to adapt and learn quickly has enabled me to excel in various roles, and I am eager to bring my skills and experience to a new opportunity.

Experience

Work history, roles, and key accomplishments

Current

Central Station Operator

Current

Clear Partners LLC

Apr 2024 - Present (1 year 3 months)

Provided monitoring and dispatching of proper authorities to residential and commercial customers. Assisted customers with alarm issues, monitoring the computer for alarm signals.

Monitoring Dispatching Customer Service Data Entry

Data Analyst

Epiq

Jan 2023 - Present (2 years 6 months)

Analyzed documents subject to security breach and coded them in the Relativity system based on client specifications. Ensured accurate and efficient data processing for legal and corporate clients.

Data Analysis Document Review

Crew Member

McDonald's

Aug 2022 - Present (2 years 11 months)

Took customer orders and ran the cash register, welcoming all customers. Provided exceptional customer service in a fast-paced environment.

Customer Service Order Taking Food Service Teamwork

Quality Assurance Representative

Alorica

Sep 2020 - Present (4 years 10 months)

Promoted from Content Moderator to Quality Assurance after one year, enforcing rules related to content moderation analysis. Provided problem analysis and resolution in support of existing applications and projects, ensuring content compliance with local policies and regulations.

Quality Assurance Content Moderation Problem Solving Enforcement Data Analysis

Customer Service Representative

Afni

Aug 2019 - Present (5 years 11 months)

Responded to posts on social media to assist client customers with service or account concerns. Managed customer inquiries and resolved issues efficiently through online platforms.

Customer Service Social Media Management Conflict Resolution Communication Data Entry