Open to opportunities

Siduduzile Faith Khumalo

@siduduzilefaithkhuma

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Customer support and data entry professional delivering VIP service, accurate records, and fast issue resolution.

South Africa

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What I'm looking for

I’m looking for a challenging job with a rapidly expanding organization, where I can contribute to a range of goals and objectives, deliver outstanding customer service, and politely support customers while resolving issues efficiently.

I’m a customer-focused professional with strong experience in VIP customer support, handling live chat interactions, inbound calls, and escalations across email and digital channels like Telegram. I’m detail-oriented about maintaining accurate tracking records and keeping customer documentation organized and compliant.

From data-capturing roles (MIS system, verification workflows, and document uploading) to customer service and administrative support using SAP and Excel, I’ve built a track record of resolving issues quickly, preparing shift handover reports, and coordinating with cross-functional teams to ensure seamless outcomes. I bring a sense of urgency, professionalism, and consistent service quality in every interaction.

Experience

Work history, roles, and key accomplishments

VIP Customer Support Host

Blue Ion

Feb 2024 - Mar 2026 (2 years 1 month)

Managed live chat, inbound calls, and Telegram-based support for VIP and potential VIP customers, ensuring prompt, personalized service. Resolved escalations, maintained accurate tracking records, and prepared shift handover reports with escalation statuses and action plans.

Live Chat Support Customer Escalation Inbound Call Support Telegram Cross functional Coordination

Data Capturer

EWSETA

Jun 2023 - Dec 2023 (6 months)

Captured learner applications on the MIS system and uploaded supporting documents. Verified applications and stakeholder documents, approved submissions, and ensured records were processed accurately.

Data Capture Document Upload Application Verifier DG Windows Processing

Insurance Sales Agent

Market South Africa

Sep 2018 - Jan 2022 (3 years 4 months)

Provided product knowledge and ensured clients understood the insurance products being sold. Captured client information for banks and supported sales and administrative tasks including Excel-based work and marketing activities.

Insurance Sales Product Knowledge Microsoft Excel Communication Skills Office Administration Marketing Support

Customer Service Consultant

Metropol Consulting

Oct 2015 - Jun 2018 (2 years 8 months)

Received and processed client accounts from the City of Johannesburg Municipality, using SAP for data cleansing and capture and maintaining client details in Excel. Sent Notices of Demand and Pre-termination Notices by email and handled payment verification and handovers for legal follow-up.

Data Cleanse Data Entry Excel Municipal Account Processing Notice Of Demand Dispatch Pre Termination Notices Legal Handover Coordination

Gaming Clerk

Kieth Ho Betxchange

Jun 2011 - Sep 2014 (3 years 3 months)

Answered customer queries about betting and advised customers on how to place bets. Took bets via phone and over the counter, assessed customer service needs, and supported promotions and in-store fixture organization.

Customer Betting Advice Bet Placement Phone Support Cash Handling Promotion Communication Skills Customer Engagement

Betting Clerk

Betting World (Pty) Ltd

Jan 2004 - Dec 2008 (4 years 11 months)

Layed customer bets and recorded cash bets electronically while maintaining accurate records. Handled customer complaints, complied with betting policies, and managed cash in the drawer.

Bet Placement Processing Cash Handling Electronic Bet Recording Complaint Management Record keeping Customer Service