At Supabets Gaming Group HQ, I responded to customer queries through phone, email, live chat and messaging channels. I helped with account access, deposits, withdrawals, vouchers, promotions, betting markets and odds.
I used customer support and CRM systems to review and update customer records and track issues. I handled complaints, resolved issues within my permissions, escalated complex cases and supported customer verification and FICA-related checks.
As a Betting Clerk at Supabets Gaming Group, I assisted customers with betting transactions, bet placement and general enquiries. I provided information on odds and markets, confirmed bets accurately and handled cash transactions.
Most recently, as a General Worker at Ditshimega Projects and Training, I prepared and maintained work areas and construction sites, moved materials and helped keep work areas clean and safe. I also hold an Occupational Health and Safety certificate and certificates in selling skills and building and civil construction.
