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Afreen Anjum

@afreenanjum

Accounts Receivable Analyst at Carrier Technologies India Limited who cleared $880k in aged credits.

At Carrier Technologies India Limited, I managed the end-to-end accounts receivable collections cycle and helped clear $880k in aged credits and unidentified payments through account reconciliation and refund processing. I also resolved billing disputes, assessed credit risk, and prepared reports on collection performance.

I transitioned AR processes and developed SOPs to support continuity and onboarding. Earlier, at Amazon India, I tracked freight shipments and analyzed delivery routes, and at Synchrony Financial I handled payment disputes.

Experience

Work history, roles, and key accomplishments

Analyst

Carrier Technologies India Limited

Feb 2023 - Nov 2025 (2 years 9 months)

Managed end-to-end AR collections cycle, including invoicing, payment tracking, and follow-ups to ensure timely collections and improved cash flow. Conducted aging analysis, resolved billing discrepancies, and delivered weekly/monthly AR reports and dashboards.

Accounts Receivable Collections Payment Tracking Dispute Resolution Aging Analysis Credit Risk Assessment Account Reconciliation SAP Oracle JD Edwards Microsoft Excel Advanced SOP Documentation Stakeholder Management

Transportation Specialist - Disruption Management Team

Amazon India

Oct 2022 - Feb 2023 (4 months)

Worked for Middle Mile delivery team at Relay Operations Center controlling Amazon Supply Chain network supporting North American geography. Ensured hassle-free, timely pickup and delivery of freight, tracked shipments in real-time, and analyzed route options for efficiency.

Supply Chain Logistics Route Optimization Real Time Tracking Stakeholder Management

Customer Solution Representative - Payment Disputes Team

Synchrony Financial

Dec 2021 - Sep 2022 (9 months)

Handled a variety of disputes including customer complaints and internal conflicts related to payment disputes such as misapplied payments, checking for missing payments, and transfer of payments.

Dispute Resolution Payment Processing Customer Service Problem Solving