Siddheshwar Jadhav

As a Major Incident Manager at Capgemini, I have successfully led the resolution of critical incidents, specifically Severity 1 and 2 issues. My proactive approach has resulted in a 25% reduction in incident response times through the effective implementation of PagerDuty. I take pride in streamlining incident prioritization by leveraging Trello with the Kanban framework, which has improved resolution outcomes by 20%.

My role involves creating detailed protocols for handling cybersecurity incidents and server outages, ensuring thorough documentation for future reference. I am dedicated to mentoring and training team members, which has significantly enhanced our overall team performance. By managing escalated client concerns and introducing preventive strategies, I maintain positive relationships with key vendors while delivering timely incident resolutions.