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Sai PratapSP
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Sai Pratap

@saipratap

Major Incident Manager driving rapid, SLA-aligned resolutions through leadership, root-cause analysis, and process improvement.

India
Message

What I'm looking for

I’m seeking a challenging position where my expertise in incident management and problem-solving can contribute to the company’s success and help improve overall incident response and resolution.

I’m a Major Incident Manager with Owning8+ yearsofexperienceand currentlyworkingasMajorIncidentManager, taking complete ownership of reactive support and partnering with Account manager to deliver right level of support.

In fast-paced, high-pressure environments, I coordinate cross-functional incident response teams, bridge the gap between internal & external stakeholders, and ensure proper escalation, communication, and timely resolution for critical incidents.

I continuously monitor incident trends, conduct rootcauseanalysis on major incidents, implement corrective actions, and improve incident response, resolution, and prevention through process improvement, documentation, and regular incident management reviews.

I also strengthen teams through incident management training programs for IT teams and collaborate on incident management metrics and reporting mechanisms, helping organizations improve overall incident response and resolution outcomes.

Experience

Work history, roles, and key accomplishments

AL
Current

Major Incident Manager

Accenture Solutions Pvt. Ltd.

Apr 2018 - Present (8 years 2 months)

Managed and oversaw major incidents end-to-end, ensuring incidents were assessed, escalated, and resolved within defined SLAs. Conducted root-cause analysis and post-incident reviews, improved incident processes, and coordinated cross-functional stakeholder communications; delivered incident management training and reporting/metrics.

Education

Degrees, certifications, and relevant coursework

Shobhit University logoSU

Shobhit University

Bachelor of Commerce, Commerce

2011 -

Completed a Bachelor of Commerce at Shobhit University, Meerut. Enrollment/education shown starting in March 2011.

Tech stack

Software and tools used professionally

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