Sai Pratap

I’m a Major Incident Manager with Owning8+ yearsofexperienceand currentlyworkingasMajorIncidentManager, taking complete ownership of reactive support and partnering with Account manager to deliver right level of support.

In fast-paced, high-pressure environments, I coordinate cross-functional incident response teams, bridge the gap between internal & external stakeholders, and ensure proper escalation, communication, and timely resolution for critical incidents.

I continuously monitor incident trends, conduct rootcauseanalysis on major incidents, implement corrective actions, and improve incident response, resolution, and prevention through process improvement, documentation, and regular incident management reviews.

I also strengthen teams through incident management training programs for IT teams and collaborate on incident management metrics and reporting mechanisms, helping organizations improve overall incident response and resolution outcomes.