Sarang Mahajan
@sarangmahajan1
I lead high-severity incident resolution, reducing response times and minimizing business impact.
IndiaWhat I'm looking for
At Xenops Technologies, I lead Severity-1 and Severity-2 incident resolution, coordinating technical teams and senior stakeholders through critical outages. I've successfully led 50+ high-severity incidents while maintaining timely communication and resolution.
I drive root cause analysis, post-incident reviews, reporting, and preventive improvements. I reduced incident resolution time by 15% through streamlined escalation workflows and mentor junior team members on incident-management best practices.
Experience
Work history, roles, and key accomplishments
Major Incident Manager
Xenops Technologies Pvt Ltd
Dec 2021 - Present (4 years 9 months)
Led resolution of Severity-1 and Severity-2 incidents, ensuring minimal downtime and impact. Facilitated communication between technical teams and senior stakeholders during critical outages.
Incident Manager
Xenops Technologies Pvt Ltd
Managed the lifecycle of incidents, ensuring timely resolution and stakeholder satisfaction. Acted as the single point of contact for escalations, coordinating with technical teams for resolution.
Education
Degrees, certifications, and relevant coursework
Dr. Babasaheb Ambedkar Technological University
Bachelor of Technology, Petrochemical Engineering
Bachelor of Technology in Petrochemical Engineering from Dr. Babasaheb Ambedkar Technological University, Raigad, India, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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