SAGAR CHAVAN

I am an experienced Major Incident Manager with over 4.4 years of expertise in managing high-impact IT incidents. My career has been dedicated to ensuring seamless service restoration in enterprise environments, where I excel at reducing downtime through rapid coordination of cross-functional teams. I thrive under pressure and have a proven ability to communicate effectively with stakeholders, conduct root cause analysis, and adhere to governance aligned with ITIL frameworks.

Currently, I work at Cognizant Technology Solutions, where I manage and resolve high-severity IT incidents, ensuring minimal business impact and rapid recovery. My role involves escalation management, generating real-time incident reports, and conducting post-incident reviews. I am committed to continuous service improvement and have successfully implemented initiatives that enhance performance and compliance with ITIL standards.