Abhinav Pradhan
@abhinavpradhan
Major Incident Manager driving faster restorations and improved ITSM processes.
IndiaWhat I'm looking for
I am a Major Incident Management professional with 5+ years in IT Infrastructure Services, focused on reducing downtime and improving incident outcomes.
I coordinate cross-functional teams, manage stakeholder communications, and lead incident bridges to ensure timely, transparent resolution of P1/P2 incidents.
I have driven measurable improvements — including integrating Shoreline.io to cut Mean Time to Restore Services by 30% and reducing on-call burden by 25% — and I build repeatable ITSM practices across Change, Problem, and Incident Management.
I am skilled in executive reporting, post-incident reviews, and continuous improvement, and I seek roles where I can strengthen operational resilience and service reliability.
Experience
Work history, roles, and key accomplishments
Led major incident management and cross-functional incident response, reducing Mean Time to Restore by 30% via automation and cutting on-call burden by 25%; ensured SLA compliance and delivered executive incident reports and post-incident reviews.
Incident Management Analyst
Teleperformance Global
Nov 2020 - Apr 2021 (5 months)
Managed incident documentation, escalations and customer communications, introduced automation and tracking to improve visibility and response times, and trained new hires to maintain quality and SLA adherence.
Education
Degrees, certifications, and relevant coursework
University of Rajasthan
Grade: First Class
Graduated with first class from the University of Rajasthan.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Abhinav?
You can contact Abhinav and 90k+ other talented remote workers on Himalayas.
Message AbhinavFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
