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sayeed saleh

@sayeedsaleh

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I manage strategic customer accounts, resolve escalations, and improve service workflows across global teams.

United Arab Emirates

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What I'm looking for

I'm looking for a customer success, key account management, business development, or operations role where I can improve service delivery, manage strategic accounts, resolve escalations, and contribute across GCC markets.

At Uber India Research and Development, I managed 100+ high-value customer and partner accounts across North America and APAC, supporting a portfolio worth approximately $430K.

I handled customer issues, escalations, service requirements, and operational concerns while managing around 1,200 cases each month. Through proactive communication and timely resolution, I maintained a 4.7/5 CSAT score.

I used Salesforce and Zendesk for case management, reporting, follow-ups, and escalations. By identifying recurring issues through root-cause analysis, I improved workflows and reduced turnaround time by approximately 20%.

More recently at Growth Hack Solutions, I coordinated workflows, gathered stakeholder requirements, tracked KPIs in Microsoft Excel, and supported reporting and process-improvement initiatives with remote teams.

Experience

Work history, roles, and key accomplishments

Business Analyst (Operations Focus)

Growth Hack Solutions Pvt. Ltd.

Jan 2022 - Dec 2024 (2 years 11 months)

Optimized team productivity through efficient workflow coordination and scheduling of cross-functional team meetings. Monitored KPIs and prepared reports using Microsoft Excel for data-driven insights.

Excel KPI Tracking Reporting Workflow Coordination Slack Notion Root Cause Analysis Process Improvement

Senior Risk & Compliance Analyst

Uber India Research and Development Pvt. Ltd.

Jan 2018 - Dec 2022 (4 years 11 months)

Managed 100+ high-value customer and partner accounts across North America and APAC, supporting a portfolio valued at approximately $430K. Maintained a 4.7/5 CSAT score and reduced turnaround time by 20% through workflow optimization.

Salesforce Zendesk Case Management SLA Management KPI Tracking Root Cause Analysis Workflow Optimization Customer Success Escalation Management

Digital Marketing Intern

Sanjay Technologies

Jan 2017 - Dec 2017 (11 months)

Assisted with campaign execution, content optimization, and reporting. Conducted SEO, keyword research, competitor analysis, and performance tracking.

SEO Keyword Research Competitive Analysis Content Optimization