Open to opportunities

Siddhartha Tamang

@siddharthatamang

Message

Operations-focused executive driving rider onboarding, performance optimization, and operational growth.

Nepal

Message

What I'm looking for

I am seeking an operations role where I can improve processes, optimize resource allocation, and collaborate cross-functionally to drive service quality and growth.

I am an operations executive with hands-on experience overseeing rider onboarding, training, and compliance to maintain service quality and safety. I coordinate across support, finance, and tech teams to improve workflows and drive measurable results.

I have supported marketing campaigns, managed client acquisition as a sub-broker, and analyzed operational data to identify gaps and recommend process improvements. I emphasize teamwork, communication, and timely issue resolution to keep operations running smoothly.

I am completing studies in Business and Computer Science while continuously collecting feedback from riders and customers to enhance platform experience and optimize resource allocation.

Experience

Work history, roles, and key accomplishments

Current

Operation Executive

Current

Nepal Mobility Solution (Jum Jum)

Dec 2023 - Present (1 year 9 months)

Oversee rider onboarding, training, compliance and performance, resolving rider and customer issues to maintain service quality and improve satisfaction while coordinating cross-functional teams to optimize operations.

Operations Coordination Performance Monitoring Safety Compliance Data Analysis Process Improvement

Sub-broker

Mercantile Exchange Nepal

Feb 2022 - Jul 2022 (5 months)

Managed client acquisition, relationship management and sales-support activities for Mercantile Exchange services, handling administrative tasks and supporting trading operations.