Siddhartha Chamoli

I am a dynamic operations professional with extensive experience managing end-to-end business processes across technology and delivery platforms. I focus on optimizing workflows, ensuring compliance, and improving operational efficiency to support business goals.

At Cognizant, I served as a senior executive and acted as the primary point of contact for clients, consistently meeting KPIs and SLAs while implementing solutions that increased account value. I have hands-on experience with account and document verification processes for major social media platforms.

Previously, I worked in social media content moderation and operations at Netstar Singapore (BIGO Live), using ticketing tools such as Salesforce and Service Cloud to assign and track tickets, moderate user-generated content, and enforce community guidelines. I also coordinated delivery operations, partner relations, and customer support at Foodpanda.

I bring strong reporting and data-analysis capabilities, proficiency with Excel, Power Query, PowerPoint, Salesforce, Zendesk, and Jira, and a demonstrated record of performance (multiple best-performer awards). I mentor new team members and prioritize measurable improvements to processes and customer experience.