Sibahle Silolo

I’m a customer-focused Call Center Representative with proven experience managing high-volume inbound and outbound communication via phone, text, and email. I’m skilled in CRM management (HubSpot, PHCIS), scheduling and confirming learner availability, and maintaining booking systems and accurate data entry records.

I’m known for upholding brand standards while handling complaints with empathy and delivering exceptional guest experiences that drive repeat visits. In my WNS role, I managed 60+ inbound and outbound customer interactions daily, achieved Customer Satisfaction (CSAT) scores above target, and maintained high First Call Resolution (FCR) rates.

I also bring hands-on service experience from working as a Crew Member at McDonald’s, delivering exceptional customer service across 100+ daily transactions and consistently meeting service targets in a high-volume, fast-paced environment. As a Volunteer at YearBeyond, I coordinated appointments and managed patient records using PHCIS, operating effectively in a self-directed, remote-ready capacity with clear spoken and written English.