Open to opportunities

Shyma Akbarzada

@shymaakbarzada

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Customer-focused retail leader with experience in sales, operations, and community support.

Canada

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What I'm looking for

I seek a role combining retail operations and people leadership where I can drive sales, develop teams, and contribute to inclusive community-focused services.

I am a customer-focused retail and community support professional with extensive experience in luxury and specialty retail environments and community-based support services.

I have led store operations, managed inventory and payroll, trained and mentored staff, and driven sales performance while maintaining strong KPI results at brands including Gucci, Hugo Boss, Lacoste and Bath Depot.

In community services roles I provided companionship, crisis intervention, coordinated service delivery, completed assessments, and liaised with health and social service providers to support client independence.

I bring strong administrative and technical skills (MS Office, Connect Care), bilingual communication in English and Persian/Dari, certifications in First Aid/CPR and crisis intervention, and a commitment to building inclusive, high-performing teams.

Experience

Work history, roles, and key accomplishments

Current

Sales and Operations Lead

Current

Bath Depot

Jan 2025 - Present (9 months)

Oversee daily store operations, manage inventory (ordering, receiving, stocking) and POS sales records while supporting budgeting, payroll and expense management to maintain store financial health.

Inventory Management Budgeting Payroll Staff Training Sales Strategy Customer Service Merchandising

Client Advisor

Gucci

Sep 2023 - Jan 2025 (1 year 4 months)

Delivered personalized luxury client service, consistently met and exceeded sales targets and maintained high KPI scores through relationship selling and product expertise.

Luxury Sales Clienteling Upselling Product Knowledge KPIs Visual Merchandising CRM Customer Service

Relief Support Worker

Winder Inclusive Communities

Mar 2023 - Sep 2024 (1 year 6 months)

Provided companionship, crisis intervention and community support services, coordinated delivery of individualized plans and liaised with social services and healthcare providers.

Crisis Intervention Case Management Community Outreach Documentation Transportation

Sales Consultant

Hugo Boss

Jun 2022 - Sep 2023 (1 year 3 months)

Drove personal sales through relationship selling and community engagement, tracked KPIs using MS Office tools and maintained store merchandising and customer service standards.

Retail Sales KPI Tracking MS Office Merchandising Client Relations Bilingual Service

Supervisor

Lacoste

Nov 2021 - Jun 2022 (7 months)

Managed customer service, inventory and private orders, updated sales and stock reports via MS Office and supported regional workshops to improve sales and presentation skills.

Supervision Inventory Control MS Office Visual Merchandising Customer Service Order Management Training

Supervisor / Key Holder

Aveda

Jan 2019 - Jun 2019 (5 months)

Executed managerial duties including scheduling, payroll, training and opening/closing responsibilities while maintaining stock, cash handling and store communications with head office.

Payroll Cash Handling Inventory Management Store Operations Scheduling Customer Service

Education

Degrees, certifications, and relevant coursework

MacEwan University

Bachelor of Science, Psychiatric Nursing

2024 -

Enrolled in the Bachelor of Science in Psychiatric Nursing program beginning September 2024.

University of Alberta

Bachelor of Science, Psychology

2017 - 2022

Activities and societies: Student Member, ISA Students Association; Educational Representative, ISA University of Alberta; Student Advisory Committee, Office of the Registrar; various volunteer and campaign roles

Completed a Bachelor of Science with a major in Psychology and a minor in Sociology from September 2017 to August 2022.