Shyma Akbarzada
@shymaakbarzada
Customer-focused retail leader with experience in sales, operations, and community support.
What I'm looking for
I am a customer-focused retail and community support professional with extensive experience in luxury and specialty retail environments and community-based support services.
I have led store operations, managed inventory and payroll, trained and mentored staff, and driven sales performance while maintaining strong KPI results at brands including Gucci, Hugo Boss, Lacoste and Bath Depot.
In community services roles I provided companionship, crisis intervention, coordinated service delivery, completed assessments, and liaised with health and social service providers to support client independence.
I bring strong administrative and technical skills (MS Office, Connect Care), bilingual communication in English and Persian/Dari, certifications in First Aid/CPR and crisis intervention, and a commitment to building inclusive, high-performing teams.
Experience
Work history, roles, and key accomplishments
Sales and Operations Lead
Bath Depot
Jan 2025 - Present (9 months)
Oversee daily store operations, manage inventory (ordering, receiving, stocking) and POS sales records while supporting budgeting, payroll and expense management to maintain store financial health.
Client Advisor
Gucci
Sep 2023 - Jan 2025 (1 year 4 months)
Delivered personalized luxury client service, consistently met and exceeded sales targets and maintained high KPI scores through relationship selling and product expertise.
Relief Support Worker
Winder Inclusive Communities
Mar 2023 - Sep 2024 (1 year 6 months)
Provided companionship, crisis intervention and community support services, coordinated delivery of individualized plans and liaised with social services and healthcare providers.
Sales Consultant
Hugo Boss
Jun 2022 - Sep 2023 (1 year 3 months)
Drove personal sales through relationship selling and community engagement, tracked KPIs using MS Office tools and maintained store merchandising and customer service standards.
Supervisor
Lacoste
Nov 2021 - Jun 2022 (7 months)
Managed customer service, inventory and private orders, updated sales and stock reports via MS Office and supported regional workshops to improve sales and presentation skills.
Supervisor / Key Holder
Aveda
Jan 2019 - Jun 2019 (5 months)
Executed managerial duties including scheduling, payroll, training and opening/closing responsibilities while maintaining stock, cash handling and store communications with head office.
Education
Degrees, certifications, and relevant coursework
MacEwan University
Bachelor of Science, Psychiatric Nursing
2024 -
Enrolled in the Bachelor of Science in Psychiatric Nursing program beginning September 2024.
University of Alberta
Bachelor of Science, Psychology
2017 - 2022
Activities and societies: Student Member, ISA Students Association; Educational Representative, ISA University of Alberta; Student Advisory Committee, Office of the Registrar; various volunteer and campaign roles
Completed a Bachelor of Science with a major in Psychology and a minor in Sociology from September 2017 to August 2022.
Jasper Place High School
High School Diploma, General Secondary Education
2014 - 2017
Attended Jasper Place High School and obtained a High School Diploma from September 2014 to June 2017.
Availability
Location
Authorized to work in
Job categories
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