shweta sonekar
@shwetasonekar
Customer service and fraud prevention analyst with 5 years BPO experience improving compliance.
What I'm looking for
I am a dynamic BPO professional with five years of experience as a chat associate, customer service representative, and fraud prevention analyst focused on risk and compliance.
I managed marketplace listings globally, enforced policy compliance, identified counterfeit listings, and conducted in-depth case reviews to protect customers and brand integrity.
I supported and mentored new employees across prohibited items, listing practices, VeRO and brand protection, and reviewed audits to improve team performance and accuracy.
I hold a Red Hat Certified System Administrator credential and have been recognized as a consistent top performer and best mentor; I seek opportunities to apply compliance expertise, train teams, and reduce operational risk.
Experience
Work history, roles, and key accomplishments
Managed global eBay listings to ensure policy compliance, prevented counterfeit product listings, and conducted in-depth case reviews to promote safe trading; mentored new hires and led audit reviews to maintain quality.
Resolved booking confirmations, cancellations, and customer issues for domestic hotel reservations (MakeMyTrip, Goibibo, OYO) via calls and emails, coordinating with merchants to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Red Hat
Red Hat Certified System Administrator, System Administration
Earned Red Hat Certified System Administrator (Red Hat Enterprise Linux 8) certification on November 24, 2021 (Certification ID: 210-201-729).
Guru Nanak Institute of Engineering and Technology
Bachelors of Computer Science and Engineering, Computer Science and Engineering
Completed Bachelors of Computer Science and Engineering at Guru Nanak Institute of Engineering and Technology, graduated in 2017.
Availability
Location
Authorized to work in
Job categories
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