Open to opportunities

shweta sonekar

@shwetasonekar

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Customer service and fraud prevention analyst with 5 years BPO experience improving compliance.

India

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What I'm looking for

I am seeking a risk/compliance or fraud-prevention role in a collaborative team where I can mentor others, apply marketplace compliance expertise, and drive measurable reductions in operational risk.

I am a dynamic BPO professional with five years of experience as a chat associate, customer service representative, and fraud prevention analyst focused on risk and compliance.

I managed marketplace listings globally, enforced policy compliance, identified counterfeit listings, and conducted in-depth case reviews to protect customers and brand integrity.

I supported and mentored new employees across prohibited items, listing practices, VeRO and brand protection, and reviewed audits to improve team performance and accuracy.

I hold a Red Hat Certified System Administrator credential and have been recognized as a consistent top performer and best mentor; I seek opportunities to apply compliance expertise, train teams, and reduce operational risk.

Experience

Work history, roles, and key accomplishments

Chat Associate, Risk & Compliance

TTEC India

Apr 2020 - Jul 2024 (4 years 3 months)

Managed global eBay listings to ensure policy compliance, prevented counterfeit product listings, and conducted in-depth case reviews to promote safe trading; mentored new hires and led audit reviews to maintain quality.

Compliance Brand Protection Fraud Detection Audit Mentoring Marketplace Investigations

Customer Care Representative

TTEC India

Nov 2019 - Mar 2020 (4 months)

Resolved booking confirmations, cancellations, and customer issues for domestic hotel reservations (MakeMyTrip, Goibibo, OYO) via calls and emails, coordinating with merchants to ensure timely resolution.

Customer Service Email Support CRM