Shubhi Shankar
@shubhishankar
Dynamic customer service executive with a background in fashion design.
What I'm looking for
I am a dedicated professional with a proven track record in project management and customer service. Currently, I work as a Customer Service Executive at Amazon Development Centre, where I excel in enhancing customer satisfaction by addressing inquiries and providing accurate information. My experience in the fashion industry as a designer has honed my ability to understand client needs and deliver quality outcomes through effective communication and teamwork.
Throughout my career, I have successfully managed various roles, from fashion design to customer service, demonstrating my versatility and commitment to excellence. My ability to research market trends and innovate has been instrumental in my previous roles, where I developed clothing patterns and supervised production activities. I believe in fostering strong relationships with clients and colleagues alike, ensuring that all parties are aligned with the project goals and expectations.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Amazon Development Centre
Nov 2023 - Present (1 year 7 months)
Responsible for handling digital device queries, enhancing customer satisfaction, and providing accurate information. Supported team members in resolving complex issues and ensured timely resolution of technical problems through effective troubleshooting.
Fashion Designer
Sanskriti India Pvt Ltd
Oct 2020 - Nov 2022 (2 years 1 month)
Created detailed sketches and descriptions for design concepts, researched market trends, and developed clothing patterns for mass production. Supervised production activities and established relationships with vendors to ensure quality standards.
Fashion Designer cum Merchandiser
Demesne Fashion Pvt Ltd
Jan 2019 - Jul 2020 (1 year 6 months)
Designed and presented product concepts, supervised production activities, and engaged with clients to understand design objectives. Collaborated with team members to create impactful displays and managed customer data for marketing efforts.
Education
Degrees, certifications, and relevant coursework
Footwear Design and Development Institute
Bachelor of Design, Fashion Design
2018 -
St. Conrad's Inter College
12th Grade, Commerce
2014 -
St. Francis Convent School
High School, All Subjects
2012 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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