Shubhi ShankarSS
Open to opportunities

Shubhi Shankar

@shubhishankar

Dynamic customer service executive with a background in fashion design.

India

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while exploring opportunities in fashion design and project management.

I am a dedicated professional with a proven track record in project management and customer service. Currently, I work as a Customer Service Executive at Amazon Development Centre, where I excel in enhancing customer satisfaction by addressing inquiries and providing accurate information. My experience in the fashion industry as a designer has honed my ability to understand client needs and deliver quality outcomes through effective communication and teamwork.

Throughout my career, I have successfully managed various roles, from fashion design to customer service, demonstrating my versatility and commitment to excellence. My ability to research market trends and innovate has been instrumental in my previous roles, where I developed clothing patterns and supervised production activities. I believe in fostering strong relationships with clients and colleagues alike, ensuring that all parties are aligned with the project goals and expectations.

Experience

Work history, roles, and key accomplishments

AC
Current

Customer Service Executive

Amazon Development Centre

Nov 2023 - Present (1 year 7 months)

Responsible for handling digital device queries, enhancing customer satisfaction, and providing accurate information. Supported team members in resolving complex issues and ensured timely resolution of technical problems through effective troubleshooting.

SL

Fashion Designer

Sanskriti India Pvt Ltd

Oct 2020 - Nov 2022 (2 years 1 month)

Created detailed sketches and descriptions for design concepts, researched market trends, and developed clothing patterns for mass production. Supervised production activities and established relationships with vendors to ensure quality standards.

Education

Degrees, certifications, and relevant coursework

Footwear Design and Development Institute logoFI

Footwear Design and Development Institute

Bachelor of Design, Fashion Design

2018 -

SC

St. Conrad's Inter College

12th Grade, Commerce

2014 -

SS

St. Francis Convent School

High School, All Subjects

2012 -

Tech stack

Software and tools used professionally

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