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Aditi Bhat

@aditibhat2

Client experience professional at Polo Ralph Lauren who led client outreach and trained associates in concierge service.

India

Message

At Polo Ralph Lauren, I managed personalized client outreach, virtual appointments, and concierge-led shopping experiences. I also resolved client concerns and trained associates on service expectations and client engagement.

At the U.S. Embassy (Commercial Service), I assisted U.S. businesses with Canadian market entry and tracked client communications in Salesforce. At Amazon Inc., I resolved cataloguing errors for 1,500+ ASINs with brand teams and contributed to process improvements that reduced new-SKU listing time by 15%.

Experience

Work history, roles, and key accomplishments

Key Holder & Client Experience Lead

Polo Ralph Lauren

Jun 2025 - Aug 2026 (1 year 2 months)

Managed personalized client outreach, virtual appointments, and concierge-led shopping experiences. Resolved client concerns and escalations, and led associates by onboarding and training them on service expectations.

Customer Relationship Management Escalation Handling Onboarding Training Concierge Services Cross functional Coordination

Sales Associate

Toys R Us

Jul 2023 - May 2025 (1 year 10 months)

Handled customer complaints and returns, reducing escalations. Contributed to monthly sales goals through upselling and product promotions.

Customer Service Problem Solving Upselling Sales

Human-Centered Design Researcher

UX Lab

May 2024 - Dec 2024 (7 months)

Conducted qualitative research with OSAP offices and students on service barriers. Mapped service workflows and pain points, and translated survey and interview data into actionable themes and user personas.

Qualitative Research Journey Mapping User Personas Data Analysis Service Improvement

Intern

U.S. Embassy (Commercial Service)

Feb 2024 - May 2024 (3 months)

Assisted 10+ U.S. businesses with entry strategies into the Canadian market. Maintained and tracked client communications in Salesforce, increasing follow-up efficiency.

Salesforce Customer Relationship Management Market Research Cross border Coordination

Catalogue Associate

Amazon Inc.

Jul 2021 - Dec 2022 (1 year 5 months)

Updated 500+ listings for content quality and resolved cataloguing errors for 1,500+ ASINs with brand teams. Suggested process improvements that reduced listing time for new SKUs by 15%.

Data Accuracy Issue Resolution Localization Process Improvement Amazon Seller Central