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shubhangi sonone

@shubhangisonone

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Operations Analyst at Accenture supporting client process delivery and tracking operational metrics in MS Excel.

India

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What I'm looking for

I’m seeking opportunities to contribute to operational excellence and further enhance my analytical and communication skills in a dynamic work environment.

At Accenture, I handle day-to-day operations support in client process delivery.

I help ensure accurate data handling and quality service delivery in line with SLAs.

I coordinate with cross-functional teams to streamline workflows and resolve client queries.

I maintain reports using MS Excel and internal tools to monitor operational metrics.

Experience

Work history, roles, and key accomplishments

Current

Operations Analyst

Current

Accenture

Jan 2024 - Present (2 years 9 months)

Handling day-to-day operations support in client process delivery, ensuring accurate data handling and quality service delivery as per SLAs. Coordinating with cross-functional teams to streamline workflows and resolve client queries, and maintaining reports using MS Excel and internal tools.

Excel Data Management Operations Reporting Cross functional Coordination