At Anchor Operating System, I’m the main B2B contact for enterprise clients, running escalation meetings and working with engineering and product to resolve incidents within SLA. I configure Okta and Azure AD SSO with SCIM provisioning, cutting manual effort by about 40%.
I build and deliver client go-lives, configuring product dashboards, SKUs, pricing mappings, and HTML templates, then testing in live production before sign-off. I also set up and troubleshoot POS systems, kiosks, and barcode scanners.
Previously, at Companystore.IO, I integrated Salesforce CRM with ERP systems, improving reporting accuracy by 30%, and managed enterprise accounts and QBRs. At Leap Scholar, I managed more than 100 accounts and achieved 95% CSAT.
