Sairam Goud Kondakal
@sairamgoudkondakal
I protect online communities through content moderation, quality audits, and training.
IndiaWhat I'm looking for
I've protected online communities at Amazon, Cognizant, and HCLTech through content moderation, quality audits, and policy compliance.
At HCLTech, I audit associate tickets against quality standards, policies, and work instructions. I provide feedback, identify recurring quality gaps, deliver training sessions, and collaborate with clients on policy and process improvements.
During five years at Amazon, I monitored user-generated content, flagged harmful material, and wrote articles, emails, and bot-to-consumer conversations. I also trained new associates, served as an Acting SME, and earned Extra Mile and Ace Excellence awards.
Earlier at Cognizant, I moderated thousands of pieces of content and worked with teammates to resolve complex moderation issues. I bring analytical thinking, clear communication, strong organization, and a commitment to brand integrity and user safety.
Experience
Work history, roles, and key accomplishments
Audited tickets handled by associates to ensure compliance with quality standards, policies, and work instructions. Provided constructive feedback and conducted training sessions to communicate process updates and quality expectations.
Education
Degrees, certifications, and relevant coursework
Vidya Jyothi Institute of Technology
Bachelor of Technology, Mechanical Engineering
2013 - 2017
Pursued a Bachelor of Technology in Mechanical Engineering, building a strong foundation in engineering principles and analytical skills.
Narayana Junior College
Intermediate, Intermediate
2010 - 2012
Completed intermediate education, focusing on foundational studies in science and mathematics.
Vidyanjali High School
High School Diploma, General Studies
1998 - 2010
Completed schooling under the CBSE curriculum, building a strong academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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