Shuaib Abdurahman

Led end-to-end Salesforce implementations across Sales Cloud, Service Cloud, and CPQ, advising C-level stakeholders from discovery through deployment. Reduced manual data entry by 35% using Flow Builder and Apex automation, and improved data quality with validation and deduplication to strengthen reporting and forecasting.

Built and maintained custom Salesforce solutions for end-to-end client lifecycle management for a permits and compliance firm. Automated permit processing with Flow Builder to remove manual handoffs, and created compliance dashboards for real-time permit status and SLA adherence.

Designed and developed Apex classes, triggers, and Lightning Web Components for enterprise Salesforce applications serving global clients. Led code reviews and enforced development best practices across distributed teams, maintaining zero production incidents and improving release predictability through CI/CD deployments.

Architected and delivered a Service Cloud solution for a major US payment processing company, including case management, queues, assignment rules, and escalation workflows. Reduced manual case handling by 40% and cut average case resolution time by 25% using custom Apex automation and optimized routing and escalation logic.

Designed and deployed personalized Marketing Cloud email campaigns using AMPscript and dynamic content. Increased email open rates by 30% and CTR by 25% via targeted segmentation and iterative A/B testing, building SQL-powered data extensions and full-funnel automations in Journey Builder and Automation Studio.

Developed a logistics management system integrating real-time GPS APIs for fleet tracking and dispatch coordination. Built mobile application features for real-time field communication and resolved critical bugs to improve stability ahead of production launch.