Open to opportunities

Shruti Tiwari

@shrutitiwari1

Message

I lead Salesforce delivery from requirements through scalable, adopted CRM releases.

India

Message

What I'm looking for

I'm seeking remote, hybrid, or onsite Salesforce Project Manager or Delivery Manager roles worldwide, where I can lead end-to-end CRM delivery, cross-functional teams, client enablement, and scalable multi-cloud Salesforce solutions.

I'm currently leading end-to-end delivery for CUBE84's District360, a Salesforce-native CRM for Downtown District Associations, across a portfolio of 45+ client accounts. I manage enhancement roadmaps, release cycles, discovery, integrations, data migration, and client enablement for U.S.-based teams.

Across Enterprise Cloud Solutions and Stetig Consulting, I've delivered multi-cloud Salesforce implementations spanning Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, and Commerce Cloud. I turn stakeholder requirements into user stories, solution designs, testing plans, and scalable platform configurations while guiding Agile delivery teams through go-live.

I'm a Salesforce-certified Business Analyst, Service Cloud Consultant, Sales Cloud Consultant, and Administrator with an MBA in Marketing and Finance. I bring hands-on experience in program governance, adoption strategy, cross-functional leadership, and business process automation.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Project Manager

Current

CUBE84

May 2025 - Present (1 year 3 months)

Lead end-to-end Salesforce delivery for District360, managing a portfolio of 45+ client accounts. Own product delivery, run requirements sessions, facilitate Agile ceremonies, and direct data migration and integration workstreams.

Salesforce Project Management Delivery Management Agile Scrum Kanban Requirements Gathering Data Migration Integration Enablement Jira Confluence

Senior Salesforce Business Analyst / Program Director

Enterprise Cloud Solutions Inc.

Apr 2024 - Apr 2025 (1 year)

Directed business requirements analysis and documentation for multi-cloud Salesforce programs. Delivered Sales, Service, Experience, Health, and Commerce Cloud implementations, and led testing and quality assurance cycles.

Salesforce Business Analysis Requirements Gathering User Stories Sales Cloud Service Cloud Experience Cloud Cloud Health Salesforce Commerce Cloud UAT Quality Assurance

Senior Consultant / Project Manager

Stetig Consulting Pvt Ltd

Dec 2021 - Apr 2024 (2 years 4 months)

Managed end-to-end Salesforce implementation projects, coordinating stakeholders, developers, and QA. Analyzed functional requirements, led Agile delivery, configured Salesforce environments, and delivered user training.

Salesforce Project Management Agile Scrum Requirements Analysis Solution Design Configuration Flow Automation Blue Prism .NET

Operations Executive

Infosys Ltd.

Jul 2018 - Dec 2019 (1 year 5 months)

Supported business operations and process execution within enterprise client engagements, building process discipline and client-service foundation for subsequent transition into Salesforce delivery and business analysis.