Shruti Sonkar

I’m a Customer Support Executive with 3 years of experience handling customer interactions, resolving queries, and maintaining customer satisfaction. I’m known for strong communication, problem-solving, and dependable support.

In my current role at Hansa Research Group, I handle customer interactions, resolve queries, maintain records, and collaborate with team members to ensure customers leave satisfied. I focus on clear outcomes and accurate documentation.

Through freelance client handling and customer service, I managed client relationships, appointments, and customer concerns—while delivering professional service to multiple clients. I built consistency through time management and organized communication.

I’m actively seeking a Work From Home Customer Support role where I can apply my voice, chat, and email support skills. I want to contribute to a team that values responsiveness, empathy, and process discipline.