Shruti Sinha

I’m a customer-focused operations professional with experience handling client queries via phone and email across healthcare and financial sectors. I specialize in first contact resolution, clear professional communication in English, and confidential data management while keeping service outcomes accurate and on time.

In my remote Operations Coordination Intern role, I handled payment and invoicing queries, updated sensitive client data in a CRM system, and reduced resolution time by solving issues in one contact. At Apollo Pathology Lab, I managed patient appointments and test results, communicated test and billing details by phone and email, and reduced missed appointments and confusion. Previously, in an Income Tax Consultancy role, I addressed case status and billing questions at first point of contact, handled sensitive personal and financial data with strict confidentiality, and coordinated with consultants to resolve complex concerns immediately.