Kimberly Vormwald
@kimberlyvormwald
Medical customer service and order management professional at Abbott Rapid Diagnostic, supporting DACH healthcare clients with end-to-end B2B order fulfillment.
GermanyWhat I'm looking for
At Abbott Rapid Diagnostic, I supported German-speaking customers across the DACH region with healthcare order management. I handled B2B order fulfillment, monitored open orders, and worked with distribution, supply chain, and sales teams to address delivery and service issues.
At CALVOS SELECT CARE INSURANCE, assigned to St. Lukes Medical Center, I coordinated care and insurance services for patients, including eligibility checks, prior authorizations, claims processing, and appointment scheduling. I received management acknowledgment for handling inpatient and outpatient services with 0 recoveries.
Earlier, at CENTRAL LUZON DOCTORS HOSPITAL, I worked in billing and collections and processed Philhealth claims. I’m seeking remote and/or local opportunities in medical, healthcare, or customer service, where I can provide accurate, quality service to international customers.
Experience
Work history, roles, and key accomplishments
Customer Service Associate II
Abbott Rapid Diagnostics
Apr 2024 - Mar 2026 (1 year 11 months)
Managed end-to-end B2B order fulfillment and account support for healthcare clients across the DACH region. Resolved complex customer issues and ensured compliance with SLAs.
Customer Service Coordinator II
Calvos Select Care Insurance
Dec 2018 - Apr 2024 (5 years 4 months)
Served as a medical insurance frontline and virtual coordinator for foreign patients, handling insurance verification, claims processing, and prior authorization. Maintained patient records and ensured smooth medical itineraries.
Billing and Collection Officer
Central Luzon Doctors Hospital
Sep 2016 - Nov 2018 (2 years 2 months)
Performed one-stop billing processes, handling Philhealth and HMO coverage for over 100 patients daily. Processed Philhealth claims with ICD coding and maintained inventory in the hemodialysis unit.
Posting Clerk and Admin Assistant
Advance Microfinancing and Community Development Corporation
Oct 2013 - Jan 2016 (2 years 3 months)
Handled branch KPIs, recorded daily transactions, and maintained balanced reports. Monitored petty cash flows and past due client reports.
On-the-Job Trainee
Philippine National Bank
Apr 2012 - Jun 2012 (2 months)
Completed an on-the-job training program at a bank branch, gaining practical experience in banking operations.
Education
Degrees, certifications, and relevant coursework
Tarlac State University
Bachelor of Science in Business Administration, Financial Management
2008 - 2013
Bachelor of Science in Business Administration with a major in Financial Management from Tarlac State University, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Job categories
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