shruthi reddy

Proficient Subject Matter Expert (SME) with expertise in US Mortgage operations, delivering clarity in query resolution and issue management. I’m known as a strong communicator who mentors teams and ensures high-quality deliverables, especially when documents and decisions must be precise.

At KFin Technologies Limited, I owned mortgage process design and supported the team with Beginning of Day (BOD) and End of Day (EOD) reports, audits on processed documents, and guidance for complex problem-solving. I conducted thorough reviews of collateral and essential documents like RMA, sales contracts, and hardship letters, while ensuring team productivity met strict Turnaround Time (TAT) requirements. I also handled reviews for Escrow and condominium documents and verified HOA, Condo Association, and Escrow documentation for accuracy and compliance.

In underwriting-adjacent work, I reviewed borrower income and asset documents to support mortgage loan processing and underwriting. I verified Paystubs, Bank statements, Tax returns, and W-2 documents for accuracy and compliance, and I supported loan origination systems and workflows using Encompass/Compass and related tools.

In parallel, I strengthened operational execution and quality as a KFin Services Private Limited SME for KYC. I mentored new associates, addressed queries and resolved operational challenges, and handled KYC activities using CRM platforms for data updates and status tracking. My performance was recognized with “Star of the Month” for maintaining 100% productivity and quality, along with “Extra Miler Awards.”