At Porch Group Pvt. Ltd., I support end users across Windows, macOS, Office 365, VPNs, and the OKTA authentication dashboard. I resolve tickets in Freshservice and manage user identities and desktop environments with Azure AD, AVD, and Google Admin.
I contributed to three migration projects involving JumpCloud, Venn, and HOAIC's transition to Porch's AVD environment. I also supported onboarding and offboarding and built out Freshservice knowledge base documentation.
At Infosys BPM, I delivered technical support for Intel's B2B Office Service Desk and administered JAMF Pro for Mac device management. I trained three new team members on support processes and tools.
