At Cloudbyz, I work on Salesforce-based CTMS and eTMF solutions that support clinical research operations. I gather and analyze stakeholder requirements, then document them as BRDs, ERDs, epics, user stories, and acceptance criteria.
I configure Salesforce functionality to match business requirements, including Flows, approval processes, reports, and dashboards. I also manage data operations and user access, and configure Investigator and Sponsor Community portals.
I contribute to validation documentation, including IQ and design validation artifacts, and provide end-user training and troubleshooting support. My clinical systems work is supported by GCP and HIPAA certifications, along with Salesforce AI Associate and Tableau data visualization certifications.
