Open to opportunities

Shradha Rao

@shradharao

Product Management professional bridging business and tech to deliver customer-centric products powered by Generative AI.

India

Message

What I'm looking for

I’m looking to own product discovery-to-delivery: PRDs, user research, and execution in Agile teams, using Generative & Agentic AI to build measurable customer impact and improve satisfaction.

I’m a product-focused professional with experience managing client relationships, driving business growth, and delivering customer-centric solutions. I specialize in Product Management with Generative & Agentic AI, bringing a strong foundation in user research, requirement gathering, and market research.

In client-facing and operations roles, I’ve managed onboarding, coordinated delivery across internal teams, and improved customer satisfaction by addressing issues quickly. I analyze client data to identify trends and report insights to both stakeholders and clients.

I’ve also led teams and supported large-scale customer needs—remote support for 2,500–3,000 retail customers end to end—and managed implementation issues through the lifecycle. Earlier, I handled procurement workflows in Ariba/MyBuy, including vendor sourcing, negotiations, quality checks, and purchase order management, while resolving ticketing issues in JIRA.

My product drive comes through in projects like Roamio, an AI-powered multi-agent travel platform that turns a single prompt into a fully planned, budgeted, monitored trip, cutting planning time by ~70%. I take work from discovery to delivery—JTBD research, persona development, ideation, RICE-based MVP prioritization, and building complete PRDs—backed by an AI architecture for real-time itinerary replanning and personalization.

Experience

Work history, roles, and key accomplishments

Client Service Manager

Sama Al Andalus Project Management Services

Oct 2022 - Sep 2024 (1 year 11 months)

Managed onboarding for new clients and coordinated project activities with internal teams to meet client requirements. Monitored and improved client satisfaction by addressing issues, analyzing client data for trends and performance reporting to stakeholders.

Client Onboarding Project Coordination Issue Resolution Data Analysis

Customer Service Manager

Axis Bank Ltd

Jun 2019 - Jul 2020 (1 year 1 month)

Handled 2,500–3,000 retail customers remotely for end-to-end banking needs across the customer lifecycle. Led a team of 15 digital bank officers, managed customer issues during the implementation lifecycle, and supervised performance and training needs to reduce process lags.

Retail Customer Support Customer Lifecycle Management Team Leadership Performance Management Process Lag Reduction

Operations Analyst

IBM India Pvt Ltd

Aug 2018 - Apr 2019 (8 months)

Created purchase orders in Ariba MyBuy for categories including MRO, Facilities, Canteen, and Laboratory equipment/chemicals, supporting ANZ and Pakistan. Managed vendor sourcing and negotiations, quality checks, catalogue and supplier evaluation, and resolved blocked invoice queries while handling tickets in JIRA.

Ariba Purchase Order Management Procurement Sourcing Negotiation Catalogue Management

Business Plan Development Intern

Cybermotion Technologies Pvt Ltd

Mar 2017 - Aug 2017 (5 months)

Worked with the marketing head to understand stakeholder requirements and implement changes to make an educational software product more user-friendly. Supported the marketing team and stakeholders with updates to be delivered in the next software release.

Cross Functional Collaboration

Market Research Intern

TTK Healthcare Limited

Jun 2016 - Aug 2016 (2 months)

Conducted market research on consumer perceptions of feminine deodorant brands (Eva, Fogg, Engage) across two cities (Delhi and Chennai). Performed questionnaire surveys, current market analysis, and competitor benchmarking to identify manufacturing savings opportunities and potential product enhancements.

Market Research Market Analysis Competitive Benchmarking Product Enhancement Analysis