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Shraddha GandhileSG
Open to opportunities

Shraddha Gandhile

@shraddhagandhile

I improve high-volume operations through SLA management, process standardization, and data-driven escalation reduction.

India
Message

What I'm looking for

I'm looking for operations or business analysis work where I can improve high-volume processes, strengthen SLA and compliance performance, build practical SOPs, and use data to reduce escalations.

At Integreon, I manage 1,000+ active Microsoft legal agreements in Icertis CLM, track compliance milestones, and run DocuSign and Adobe Sign workflows while maintaining audit-ready accuracy. I also author SOPs and flag obligation, expiry, and documentation risks through formal escalation reporting.

I've delivered operational improvements across ADP, Barclays, Concentrix, and Accenture, including processing payroll for 500+ employees at 98% accuracy, reducing escalations by about 40%, and leading 18 analysts above 95% SLA compliance. My work combines high-volume workflow management, root-cause analysis, KPI reporting, and practical process documentation.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Welingkar Institute of Management logoWM

Welingkar Institute of Management

Postgraduate Diploma, Operations

Postgraduate Diploma in Operations from Welingkar Institute of Management.

Tech stack

Software and tools used professionally

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