I've supported HR operations and process excellence at Wipro (Alight-Aon Hewitt), managing workforce administration, leave management, payroll-related transactions, and the CVS Healthcare client relationship.
I drive process standardization, root-cause analysis, Workday UAT, reporting, audits, and automation initiatives while ensuring SLA adherence, data privacy, and strong employee and client experiences. I've also trained new team members, managed escalations, and created resolution templates adopted by the onshore team as an Accruals SOP.
Earlier, I worked in quality assurance at Housing.com and mortgage-loan review at TCS e-Serve, building a foundation in quality, documentation, compliance, and customer operations.
